ERNEST BERKO KYEI
IT Professional | Software Development & System Administration Specialist
Kumasi, GH.About
Highly accomplished IT professional with over 5 years of experience in software development, system administration, and business IT support. Expert in web development, database management, and technical problem-solving, with a proven track record of developing practical solutions and delivering reliable IT services. Adept at optimizing operational efficiency and ensuring data integrity for small to medium businesses.
Work
Kumasi, Ashanti Region, Ghana
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Summary
Led comprehensive business operations and client services, focusing on process optimization and technology implementation to enhance efficiency and compliance.
Highlights
Developed and deployed web-based solutions, significantly improving operational efficiency by 25% through process automation and digital transformation.
Managed end-to-end application and registration processes, ensuring 100% accuracy and compliance for all client records.
Maintained 99% server uptime and achieved a zero-error rate in document processing, enhancing service reliability and data integrity.
Streamlined client service systems and document management workflows, optimizing business applications for improved client satisfaction and operational flow.
Kumasi, Ashanti Region, Ghana
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Summary
Provided critical administrative and IT support, ensuring data security, document integrity, and efficient client services during national service.
Highlights
Implemented robust data security protocols, achieving 100% compliance with privacy regulations and safeguarding sensitive organizational information.
Processed numerous lease agreements and financial documents with zero errors, ensuring meticulous record-keeping and financial accuracy.
Delivered exceptional customer service, effectively managing client inquiries and visitor logs to enhance office efficiency and visitor experience.
Coordinated efficient interdepartmental file management across multiple departments, improving information flow and accessibility for staff.
Kumasi, Ashanti Region, Ghana
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Summary
Contributed to software development and system enhancement initiatives, focusing on code quality, performance, and team productivity.
Highlights
Developed and optimized reusable code components, increasing overall team productivity by 20% and accelerating project delivery timelines.
Collaborated on critical system improvements, enhancing application performance by 15% through effective problem-solving and technical integration.
Participated actively in quality assurance and comprehensive code review processes, ensuring high standards of software reliability and maintainability.
Reduced network vulnerabilities by 60% through proactive security measures and system hardening, bolstering overall system integrity and user trust.
Languages
English
Skills
Programming Languages
Python, Java, JavaScript, HTML, CSS.
Databases
SQL, MySQL, Database Design.
Software & Tools
Microsoft Office Suite, Adobe Creative Cloud, Web Development Platforms, Process Automation Tools, Document Management Systems, Client Service Systems, Report Generation Tools.
IT Operations & Support
System Troubleshooting, Network Setup, Technical Documentation, User Training, System Administration, Network Administration, Windows OS, Linux OS, Code Maintenance.
Security & Compliance
Data Security Protocols, Privacy Regulations Compliance, Network Vulnerability Assessment.
Project & Process Management
Quality Assurance (QA), Code Review, Operational Efficiency Improvement, Business Process Optimization.
Business & Administrative Skills
Client Services, Data Entry, Records Management, Interdepartmental Coordination, Problem-Solving.
References
Aps. Nixon Adu-Boahen
Head of Department, Computer Science, Garden City University College | +233 245 700 029